REFUND & RETURN POLICY

At ADZENCLICK, we want every customer to be satisfied with their purchase. If for any reason you wish to return or exchange a product, please review our return policy below.

1. Returns for Damaged or Defective Items (Upon Receipt)

If your item arrives damaged or defective, please contact us as soon as you receive your order.

Once the issue is confirmed, we will arrange a return and offer either a replacement or a full refund, including any applicable shipping costs.

2. Returns for Exchange

If you wish to exchange your product for another eligible item, please notify us within 30 days of receiving your order.
 • If the exchange is not related to a quality issue, you will be responsible for the return shipping costs.
 • The replacement item will be shipped at no additional cost.

To be eligible for exchange, the product must:
 • Be unused
 • Be in original condition
 • Be returned in its original packaging, including all included components and accessories

Products showing signs of use, damage, or incomplete packaging may not be eligible for exchange.

3. Returns for Reasons Other Than Manufacturing Defects

Unless stated otherwise, ADZENCLICK products may be returned for a full refund, except in the following cases:
 • Products that have been customized, personalized, or modified at the customer’s request
 • Products that show clear signs of use or intentional damage

If your order does not fall under these exclusions and is not related to a quality issue, it may be returned for a full refund.

Returned products must:
 • Be unused
 • Be in original condition
 • Be returned with all original packaging and included items

If the product is returned in a used, incomplete, or damaged condition not caused by manufacturing defects, the return may be refused or partially refunded.

You will be responsible for return shipping costs if the return is not due to a defect or damage upon receipt.

4. Return Process

To initiate a return, please contact our customer support team at:

📧contact@adzenclick.com

Please include:
 • Your order number
 • The reason for the return
 • Photos or supporting evidence if the item is damaged or defective

Our team will provide you with detailed return instructions.

5. Return Conditions

 • Products must be returned unused and in original packaging
 • All accessories, manuals, or included items must be returned
 • We strongly recommend using a tracked shipping service, as ADZENCLICK cannot be held responsible for lost return shipments

6. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:
 • The refund will be issued to your original payment method
 • Refunds are processed within 10 business days

Please note that it may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@adzenclick.com

European Union – 30-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 30 days, without providing a reason.

To qualify:
 • The product must be unused
 • It must be returned in its original packaging
 • You must provide proof of purchase

Return shipping costs remain the responsibility of the customer unless the item was defective or damaged upon receipt.

Agreement to This Policy

By making a purchase from ADZENCLICK, you agree to abide by this Refund & Return Policy.

If you have any questions or concerns, please contact us at contact@adzenclick.com
We are here to assist you throughout the process.

After receiving your return request, it will be reviewed and processed within 10 business days, and you will be notified by email of the return status.